Frequently asked questions

How often will I need to visit?

Your treatment plan is tailored to you — there’s no one-size-fits-all approach. Some patients find relief in just a few sessions, while others benefit from ongoing care for posture, pain management, or injury recovery.

After your initial assessment, we’ll recommend a plan that fits your needs, goals, and lifestyle. And of course, you’re always in control — we’ll guide you, not pressure you.

What is the cost per session if I don't have insurance coverage?

Our session fees are the same whether you have insurance coverage or not — no hidden fees or surprise charges. We believe in transparent, fair pricing for everyone.

Do you accept walk-ins or do I need to make an appointment?

Yes, we accept walk-ins — everyone is welcome!
Whether you’re ready to take your first step toward better health or just not sure if this is the right place for you, our doors are always open. No referral needed — just come as you are.

Do I need to bring any documents or medical records?

No documents are required for your first visit — just bring yourself!
However, if you’ve had any recent imaging or testing (like X-rays, MRIs, or lab results), feel free to bring them along. They can help us better understand your health history and tailor your care accordingly.

Is parking available?

Yes, there’s plenty of free parking!
You’ll find ample parking right in front of the clinic, and if it’s full, there’s additional overflow parking available at the back of the building.

Cancellation Policy?

We understand that things come up.
If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. Appointments changed with less than 24 hours’ notice may be subject to a 50% charge of the appointment fee, as that time is reserved just for you.

Do you treat children?

Yes, we treat patients of all ages — including children!
From babies to teens, our care supports healthy growth, posture, and development. Whether it’s for growing pains, sports injuries, or posture concerns, we provide gentle, effective treatment tailored to your child’s needs. Everyone is welcome at One Step Health — from the youngest family members to seniors.